WE WILL BE ACCESSIBLE

  • Our pledge is to be available to you on your schedule. Our goal is to have you talk to a person 99% of the time, not a machine.
  • We assure you that you will speak to a person who will identify themselves and courteously assist you in reaching the person you are calling.
  • We will return your phone calls and emails promptly, no later than by 7:00 p.m. the next business day but often much sooner.
  • Each SWIDOS representative will provide their necessary contact information so you can reach them easily. If a SWIDOS representative is not available you’ll be provided with an alternative contact.
  • We will train our employees so that more than one person can handle your inquiry on any given issue.

WE WILL BE RESPONSIBLE

  • Our team can be mobilized 24 hours a day, 7 days a week in the event of a major service disruption.
  • We will invest whatever time is necessary, at our expense, to learn your business.
  • We will respect & protect your privacy & personal data.
  • We will listen to your goals and objectives and respond to your needs.
  • We are open to tailoring our service for you including our pricing, purchasing and invoicing.
  • We will provide you with appropriate recommendations based on your business.
  • We will discuss strategy and tactics with you before taking any action on your behalf.
  • Your account will receive constant review and attention from our staff. We will be there when you need us.

WE WILL BE TRANSPARENT & WILL ALWAYS KEEP YOU INFORMED

  • At the beginning, throughout our representation, and as often as you like we will provide you with information about your account, your strategy and the market.
  • If there are any issues or problems with respect to the project, we will be transparent & will communicate the same upfront.
  • In case of any major changes in the flow of strategy, or internal resources assigned to your project, we will inform you well in advance to ensure smooth functioning of the processes without affecting anything.
  • We will answer your billing questions promptly and provide fully transparent invoices summarizing each of your transactions.

WE ARE SERVICE ORIENTED

  • Everyone at SWIDOS is committed to delivering the very best in client service and value. We will continue to train everyone in our firm to deliver excellent, timely service.
  • We will continue to improve our service to you and will embrace any feedback, positive or negative, that helps us meet this goal.
  • We will immediately address any client service issues that come up. Although you can contact anyone at SWIDOS. Anuj Shah, our Director and Sahil Mehta, our CEO are always available to address your questions or concerns regarding any aspect of this Customer Service Promise.